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Personal Profile

Privacy Policy: MediLink Logistics

Last Updated: 19/04/2026

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1. Introduction

MediLink Logistics is committed to protecting the privacy and security of your personal data. This policy explains how we collect and use personal data in accordance with the UK GDPR and the Data Protection Act 2018.

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2. Contact Details

  • Company Name: MediLink Logistics LTD (17007688)

  • Address: 28 Pulford Way, Milton, Abingdon, England, OX13 6GN

  • Email: info@medilinklogistics.com

  • Phone: +44 (0)7404 303368

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3. The Data We Collect

We currently collect and process the following information:

  • Identity & Contact Data: Name, business address, email, and phone number of clients and their staff.

  • Delivery Data: Pickup/drop-off locations, recipient names, and signatures for Proof of Delivery (POD).

  • Technical Data: IP addresses and cookies if you visit our website.

  • Vehicle Data: GPS tracking and temperature logs associated with specific delivery runs (which may contain client/lab references).

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Note on Health Data: We act as a Data Processor for our clients (labs/hospitals). We do not typically access patient medical records, but we move samples (UN3373) that are linked to clinical data. We treat all transport manifests as highly confidential.

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4. How We Get the Information and Why

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide a quote for logistics services.

  • To fulfill a delivery contract (notifying you of van arrival, etc.).

  • To maintain GDP (Good Distribution Practice) records and temperature logs for audit purposes.

 

Lawful Bases: Under the UK GDPR, we rely on:

  1. Contractual Obligation: We need your data to carry out the delivery.

  2. Legal Obligation: We must keep records (e.g., for HMRC or MHRA audits).

  3. Legitimate Interests: To improve our route efficiency and secure our vans.

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5. Data Sharing

We do not sell your data. We only share information with:

  • Subcontractors: Only if they are helping fulfill your specific delivery.

  • Regulatory Bodies: Such as the MHRA, GPHC or ICO if legally required for an audit.

  • IT Providers: Secure cloud storage for our Proof of Delivery (POD) systems.

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6. Data Retention

We keep your information only as long as necessary:

  • Invoices/Financial Records: 6 years (HMRC requirement).

  • Temperature Logs/Delivery Records: [e.g., 5-7 years] to comply with medical logistics audit standards.

  • General Enquiries: 2 years.

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7. Your Data Protection Rights

Under UK law, you have the right to:

  • Access: Ask us for copies of your personal data.

  • Rectification: Ask us to fix inaccurate information.

  • Erasure: Ask us to delete your data in certain circumstances.

  • Object: Object to us using your data for marketing.

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8. How to Complain

If you have concerns, please contact us at info@medilinklogistics.com. You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy with how we use your data via www.ico.org.uk.

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